FAQ’s

Line 3 runs in the southern part of Riyadh connecting the Eastern to Western sides of Riyadh City along Al- Madinah Al-Munawara and Prince Saad bin Abdulrahman Al-Awal Roads,

(Line 3) is the longest line in Riyadh Metro Project.

(Line 3) is 41.2 km long,

consists of 27.3 Kms running on elevated viaducts (bridges),

10.2 Kms running underground in tunnels and 3.5 Kms running at grade (street level).

Line 3

Line 3 has 22 stations.

• Elevated viaducts. (10 Stations).
• Shallow underground stations.
• Deep Underground stations.

80Km/h

Line 3 has multiple and famous locations and landmarks such as:

• Jeddah road.
• Qasr alhokm.
• Al Malaz district.

• Singles Class.
• Family Class.
• First Class.

40 What is the number of seats in each train for line 3?What is the Line 3 train speed? Total seating capacity for each train that consists of 2 cars is: 68 seats.100 Km/h (Not 80Km/h??)

Total capacity is 254 individuals per train (2 Cars), divided as follows between seating and standing up individuals:

Seats:68.

Standing up:186.

The Green Line has 12 deep underground stations Including 2 interchange stations. And runs through one of Riyadh Most populated areas that consists of many attraction points.
And it is the shortest line in Riyadh Metro Project.

((Line 5) length is 13.3 km.

Line 5 Starts from Ministry of Education station heading to National Museum stations.

Line 5 has 12 stations.

• Deep underground stations.

80 Km/h

Line 5 has multiple and famous locations and landmarks such as:

• Ministry of Education
• Ministry of Finance
• National Museum
• Abu Dhabi Square

• Singles Class.
  
• Family Class.
  
• First Class.

58 Seats.

Total capacity is 254 individuals per train (2 Cars), divided as follows between seating and standing up individuals:

• Seats:58.
• Standing up:170.

The Purple Line has 7 stations Including 3 interchange stations. And runs through the eastern side of Riyadh city and interchanged with the yellow line 4 and line 2.​

((Line 6) length is 29.7 km.​

Line 6 Starts from Granada station heading to An Naseem stations.​

Line 6 has 7 stations.​

• Shallow underground stations.​
  
• Elevated Station.​

80 Km/h ​

Line 6 has multiple and famous locations and landmarks such as:​

• Granada Mall.​
• Al- Hamra Mall.​
• Mouwasat Hospital.​

• Singles Class.​
  
• Family Class.​
  
• First Class.​

62 Seats.​

Total capacity is 231 individuals per train (2 Cars), divided as follows between seating and standing up individuals:​

• Seats:62.​
• Standing up:169.​

Train Tickets/passes (DARB card) are initially available for purchase at TVS and TVMs inside Riyadh Metro Stations and at the TVMs at designated Bus Stations.

Riyadh Metro is open to the public seven days a week from 06:00H to 00:00H.

Approximately, 3-5 minutes peak hours and 8-10 minutes during non-peak hours.

The first train timing varies from one station to another as the first train departs the terminal station at 06:00H and reaches each station at a different time. It is always best to coordinate with the staff on the station you would use.

The last train timing varies from one station to another as the last train departs from the terminal station and reaches each station at a different time. It is always best to coordinate with the staff on the station that you would use.

Specific time arrival of the trains can be seen through the Public Information Displays. Approximately, 3-5 minutes during peak hours and 8-10 minutes during off-peak hours.

Trains run every 3 minutes during rush hour. At other times, trains usually run every 5-7 minutes.

passenger has 3 options to access the Riyadh Metro:

1. DARB – is the official name of the contactless smart card of Riyadh Metro.
2. QR code – to be downloaded onto a smart phone.
3. EMV – Europay, Mastercard and Visa.

DARB is the contactless smart card (CSC) that enables one to pay for the use of Riyadh Metro.

DARB cards are initially available for purchase at TVS and TVMs inside Riyadh Metro Stations, and at the TVMs at designated Riyadh Bus stations.

DARB cards can be recharged at TVMs and TVS inside Riyadh, TVMs at designated bus stops and online through the Riyadh Metro website.

Accepted payments are cash in local currency (Saudi Riyals), credit and debit cards, and e-purse.

Load your DARB card with at least the minimum balance. Tap your card at the card reader of the automatic gates of the metro. Wait for the gates to open and pass through the gate.

Upon alighting from the train, tap your card at the card reader of the automatic gates from the paid area. Once the flap of the automatic gate opens, pass through the gate.

Yes, the DARB card can be used both on trains and buses.

load the QR code on your mobile phone with at least the minimum balance. Tap the QR code on your mobile phone at the QR code reader of the automatic gates of the metro. Wait for the gates to open and pass through the gate.

Upon alighting from the train, tap the QR code of your mobile phone at the QR code reader from the paid area. Once the flap of the automatic gate opens, pass through the gate.

An EMV card is your normal debit or credit card that acts as a DARB card. You can check in using your EMV card in the same manner as you use your DARB card. The charge for the trip is deducted directly from your bank provider.

You can check out using your EMV card in the same manner as you would with DARB. Upon alighting from the train, tap your card at the card reader from the paid area. Once the flaps of the automatic gates open, pass through the gate.

DARB cards are initially available for purchase at TVS and TVMs inside Riyadh Metro Stations, and at the TVMs at designated Riyadh Bus stations.

A passenger can ask the Station Agent to read the DARB card via TVS / ATVS card reader using the READ CARD option.

A passenger can also check his card balance using the Smart TVM by placing his DARB card near the contactless card reader and selecting the “check” option.

A passenger can allow the use of the anonymous DARB card. Anonymous CSCs have no information about the cardholder, neither printed nor stored electronically.

However, personalized DARB cards should be used by the owner. Personalized CSCs have previously registered in the system with the cardholder data. Personal information is stored electronically on the card, and it will physically print on the card´s surface.

DARB cards can be purchased from the Station Ticket Office or via Ticket Vending Machines.

If you have concerns, questions or would like to give feedback you can speak directly to one of our helpful members of staff on duty or contact us via the Customer Care Centre. Also, you can use the Yellow Help Button on the Ticket Vending Machine – which connects to the CCC.

Only mobility assistance animals are allowed to accompany passengers to assist persons with a disability.

Eating, drinking, and smoking are prohibited on all trains.

You can approach any member of staff for assistance. If your item is not at the station staff will provide you with the contact details for our Customer Contact Centre to assist you with your issue.

• Perishable items are kept until the end of the business day.
  
• For non-perishable low-value items are kept for 24 hours in the station on weekdays and 72 hours on weekends.
  
• Non-perishable high-value items are stored for 7 days.
  
• Unclaimed high-value articles beyond the stipulated time will be transferred to a central storage facility and stored for 60 days or until claimed.

Carrying or using materials or equipment that could lead to inconvenience of other passengers or pose a threat to their safety is violation number 23 of the Ticket Inspection and Issue Fines.

Yes, there will be retail shops at the stations.

Passengers travelling onboard the metro network shall always respect the acceptable noise level and avoid loud shouting or screaming. Any unacceptable noisy behaviors will be reported.

Riyadh is one of the safest cities in the world, Riyadh metro passengers will be safe in all metro areas. All stations are monitored by CCTV and attended by Metro staff. Also, Police offices are distributed around the Metro network.

Please do not attempt to handle the situation by yourself. Immediately warn the Train ambassador or station staff. You may also call a help point inside the train to reach a metro operator.

Yes! Everyone is welcome to visit Riyadh Metro stations and use the retail facilities, regardless of whether they are travelling on trains. However, some services and facilities are located in the paid areas so visitors wishing to access must have DARB card access or train ticket.

Metro is going to have a lot of benefits which will have a positive impact in Riyadh.
These include:

• Reduced traffic congestion
• Quicker journeys, with reduced journey times
• Better connections between different types of transport
• Greater capacity and Improved safety
• More accessible and reliable services
• Lower carbon emissions

For job opportunities working on delivering Metro, check the individual contractors’ website. For opportunities to work for FLOW, keep an eye on our jobs page.

Yes, all trains have special space for the wheelchair, The stations have semi-even floors with the trains. Three dedicated wheelchair lots exist on each class of the train (one in family class, one in single class and one in first class). Please use the support arm handle once your wheelchair is stationed in the marked location. Elevators are also available up to street level. Please contact station staff for any assistance during your trip.

Metro trains have cooling and heating equipment, but it may feel warmer or colder on a rail car when the train doors open and close at stations, allowing cool or warm air to escape. Air conditioning units or heaters aboard the train cars also might be broken. Passengers are urged to note the car number and report the problem to Train Ambassadors or Station Staff.

Report any unattended items or suspicious behavior immediately to train Ambassadors or Station Staff or to Operator by using the help points at the stations or trains.
If you feel it is an emergency, call 911.

For assistance inside the station, you may call any available Station Staff – Station Ambassador, Station Agent or Station Supervisor.
When inside the train, you can ask assistance from the Train Ambassador

Passengers who wish to make complaints can do so through multiple channels, including:
- at stations
- online and social media
- Riyadh Public Transport Network (RPTN) Call Centre.

Approach any of the Station Staff and inform them about the details – name, age, gender of the child and what the child looks like. Then give your name and contact number to the station staff.

Approach any of the station staff to report your lost item and give them details such as the description of the lost item, time and date it was lost, and the location where you last left it. All low value items shall be kept in the identified secure room. While high valued items will be stored in Safety Deposit Rooms. At the end of 30 days, the low valued articles will be disposed of while the high valued items will be handed over to authorities.

Smoking is not allowed inside the metro network. All smoking devices are prohibited including Electronic and non-electronic smoking.

You can refer to one of our Station Ambassadors in the stations who will gladly assist you.

Contact our Customer Care Centre (CCC) – 130999 to report Lost & Found.

Contact our Customer Care Centre (CCC) – 130999 to report Lost & Found.

Please visit the RCRC website for Commercial Space Details
الهيئة الملكية لمدينة الرياض

Please visit the RCRC website for Commercial Space Details
الهيئة الملكية لمدينة الرياض

Please visit the RCRC website for Commercial Space Details
الهيئة الملكية لمدينة الرياض

Please visit the RCRC website for Commercial Space Details
الهيئة الملكية لمدينة الرياض